Wednesday, December 19, 2012

Plain Language Is Good Business

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(This is a repost of my guest blog for New Zealand's WriteMark plain language advocates ) I worked on U.S. Government websites for 10 ...
4 comments:
Monday, November 19, 2012

Groom Your Successors

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I’m often asked, “Do you know someone we could hire for our web team?”   Of course, they want the full package – someone skilled in plain ...
1 comment:
Monday, November 05, 2012

“Plain Language” Is More Than Words

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Plain language is critical to great customer service.   You may think that “plain language” is all about getting the words right.   Well, ...
Monday, October 22, 2012

Transition is An Opportunity – Be Ready

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No matter who wins the election in two weeks, change will come.   If the President is re-elected, we’ll see some new political appointees ...
Monday, October 01, 2012

It's Customer Service Week...What Have You Done for Your Customers Lately?

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This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your custome...
3 comments:
Monday, September 17, 2012

Trust Your Common Sense

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How many times have you sat through a training session or read a study and thought, “Well, duh – I already knew that.   It’s just common s...
Monday, August 27, 2012

The Oppportunity to Exceed

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I’ve been quiet on the Digital Government Strategy because – well, OK, I’ll be honest…while I think there’s a whole lot of good in it, I al...
Wednesday, July 25, 2012

In Our Quest to Use Technology, Let’s Not Forget Human Beings

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The internet is an amazing advancement in our do-it-yourself world.   We all love being able to go to Amazon or Google or a government websi...
Friday, June 29, 2012

Get Out Your Pitchforks and Clean Up That Content

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The recently-released federal Digital Government Strategy lays out many promising initiatives that will, no doubt, improve the technology a...
2 comments:
Sunday, June 03, 2012

3 Lessons from the Clearmark Plain Language Awards

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The 2012 Clearmark Plain Language Awards have been announced.  As a 3-time judge for the government web and media entries, I have to tell y...
Tuesday, May 15, 2012

Conference Postponed? Find Other Ways to Collaborate

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Like many of you, I was so disappointed to learn that GSA’s Annual Government Web and New Media Conference has been postponed, likely a vic...
Monday, April 30, 2012

Customer Service Act Is Good News for Citizens and Employees

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Good news!   The Federal Customer Service Enhancement Act , H.R. 538 has passed out of a House committee and is moving forward.  What?   You...
5 comments:
Monday, April 16, 2012

Rightdoing at GSA

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Today, I want to throw some kudos to one of my favorite agencies, the General Services Administration (GSA).   GSA does great things for the...